Notice of Privacy Practices for California Residents

A Precious Elder

PLEASE READ THIS NOTICE CAREFULLY. IT DETAILS HOW YOUR MEDICAL AND PERSONAL INFORMATION MAY BE HANDLED, DISCLOSED, AND HOW YOU CAN ACCESS IT.

Our Pledge to Your Privacy

At A Precious Elder (“we,” “us,” or “our”), we are steadfast in our commitment to safeguarding your protected health information (“PHI”). PHI encompasses all personalized data we generate, collect, or manage, related to your past, present, or future health status, medical treatments, or payment for such services.

Our Responsibilities

  • We are legally bound to maintain the confidentiality and security of your PHI.

  • Should a breach occur that could compromise your PHI, we will promptly notify you.

  • We are committed to the practices described in this notice and will furnish you with a copy upon request.

  • We will not use or disseminate your PHI without your written consent, which you can retract at any time in writing.

Your Rights

Review and Copy Records

  • You have the right to review or acquire an electronic or physical copy of your medical records. Guidelines for making such a request are available from us.

  • We will usually supply a copy or a summary within 30 days. Fees may be applicable.’

Corrections to Records

  • You can request corrections to inaccurate or incomplete PHI. We may decline the request but will communicate our reasons in writing within 60 days.

Confidential Correspondence

  • You can specify how we should contact you (e.g., via home or work phone) or direct us to use a different mailing address.

  • We will accommodate all reasonable requests.

Limitation on Use and Disclosure

  • You may request that we limit the use or disclosure of specific PHI. While we are not obligated to agree, we will consider your request thoughtfully.

  • If you fully pay out-of-pocket for a service, you can request that the corresponding PHI not be disclosed to your health insurance provider.

Record of Disclosures

  • You can ask for an accounting of the occasions on which we have disclosed your PHI over the past six years. Certain exclusions apply.

  • The first list each year is complimentary; subsequent lists may incur a fee.

Obtain a Physical Notice

  • You can request a physical copy of this notice at any time, irrespective of your prior agreement to receive it digitally.

Authorized Representatives

  • If someone holds medical power of attorney for you or is your legal guardian, they can act on your behalf regarding your PHI.

Lodge a Complaint

  • To lodge a complaint, reach out to our Compliance Department at compliancereporting@apreciouselder.com.

  • You can also file a complaint with the U.S. Department of Health and Human Services without fearing retaliation.

You have the right to request to receive confidential communications of protected health information from us by alternative means or at alternative locations.

Your Choices

Controlling Information Sharing

  • You hold the right to guide us on sharing your PHI with family, friends, or others involved in your healthcare or its payment.

  • You can also control how we share information during disaster relief efforts or in hospital directories.

Special Restrictions

  • Your written permission is required for us to use or disclose your PHI for marketing, selling your information, or for sharing most psychotherapy notes.

  • You may opt out of any fundraising communications from us.

Our Typical Uses and Disclosures of PHI

  • Our primary uses or disclosures of your PHI are for treatment, billing, and healthcare operations.

  • We may also disclose your PHI for public wellbeing, research, legal requirements, and other activities benefiting the public, but only as permitted by law.

Updates and Contact Information

This notice is subject to updates, and any changes will be applicable to all PHI under our care. The revised notice will be accessible upon request, on our website, and a physical copy will be mailed to you if you ask for it.

For further details or clarifications, please contact our Privacy Official via email at compliancereporting@apreciouselder.com.

California residents may also consult the California Consumer Privacy Notice for additional rights specific to California.

Last Updated: October 2023

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