Privacy Policy

A Precious Elder Privacy Policy

Last Updated: April 2025


PLEASE READ THIS NOTICE CAREFULLY. IT DETAILS HOW YOUR MEDICAL AND PERSONAL INFORMATION MAY BE HANDLED, DISCLOSED, AND HOW YOU CAN ACCESS IT.


Our Pledge to Your Privacy

At A Precious Elder (“we,” “us,” or “our”), we are committed to protecting your personal and protected health information (“PHI”). PHI includes any individually identifiable health data we create, collect, or manage that relates to your past, present, or future health status, medical care, or payment for services.


Information We Collect

We collect the following types of personal information:

• Name, address, phone number, and email address

• Emergency contact information

• Medical history and treatment details

• Insurance and billing information

• Communications preferences, including SMS consent

• Any other information you voluntarily provide


How We Use Your Personal Information

We use your information to:

• Provide and manage your home care services

• Communicate with you about your care

• Bill for services and process insurance claims

• Improve our operations and service quality

• Respond to legal obligations or emergency situations

• Contact you via phone, email, or SMS for important updates related to your care

SMS consent is used solely to communicate about your services. SMS consent is not shared with third parties or affiliates for marketing purposes.


How We Share Your Information

We do not sell or rent your personal information. We may share your information only as necessary with:

• Healthcare providers involved in your care

• Insurance providers and billing companies

• Our authorized business associates (under HIPAA-compliant agreements)

• Government authorities or law enforcement if required by law

• A person or entity legally authorized to act on your behalf


Your Rights

Access: You can request to view or receive a copy of your medical records.

Amend: You may request corrections to incomplete or inaccurate records.

Confidential Communication: You can request how and where we contact you.

Restrictions: You may request restrictions on the use or sharing of your information.

Disclosure Record: You can ask for a list of when and with whom we’ve shared your PHI.

Notice: You may request a printed copy of this privacy policy at any time.

Representatives: If you have a legal guardian or medical power of attorney, they may exercise your rights on your behalf.

Complaints: You may file a complaint by contacting us or the U.S. Department of Health and Human Services without fear of retaliation.


Your Communication Choices

You have the right to guide how we share your information with family, caregivers, or others involved in your care. You may also:

• Request privacy during disaster relief efforts

• Restrict the use of your data for marketing or fundraising (requires written authorization)

• Opt out of any fundraising communications


Our Responsibilities

• We are required by law to protect your PHI.

• We will inform you promptly if a breach occurs that may compromise your information.

• We will not use or share your information without your written authorization, unless allowed by law.

• We will provide this notice upon request and notify you of any updates.


Website & Online Forms

Our privacy policy is always available at:

👉 https://www.apreciouselder.com/privacy

We recommend reviewing this policy when submitting any form on our website. A link to this policy is also available in the footer of every page for easy access.


Contact Us

For any questions, complaints, or to exercise your rights, please contact:

Privacy Official

📧 compliancereporting@apreciouselder.com


California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA). Please refer to our California Consumer Privacy Notice for more information.

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